Terms of Service

By accessing this website or booking a tour with Larog Travel, you agree to these terms. If you do not agree, please do not use the site or our services.

These terms apply to website use, quotations, bookings and the delivery of tours. Additional terms may be agreed in writing for custom or group programmes.

Larog Travel provides private guided tours and travel planning support in Shenzhen and the Greater Bay Area. Tours are led by our own guides unless we explicitly say otherwise.

Descriptions of experiences are accurate to the best of our knowledge, but third-party venues, apps, transport and public services may change or be unavailable on a given day.

A booking is confirmed when we accept it and receive the required payment. Prices shown on the site are calculated from the party size selected and are confirmed before payment.

Payments are processed by third-party providers. Currency conversion, card fees or bank charges may apply depending on your provider.

For custom Greater Bay Area packages, a deposit and balance schedule is agreed in your quotation before payment.

To cancel, message us on WhatsApp at +86 133 801516 25 ideally at least 24 hours before your tour. Our team will confirm details and arrange any refund.

Late cancellations, no-shows and third-party costs already incurred may not be refundable. Custom and group programmes follow the cancellation terms in their quotation.

If we must cancel a tour, we will offer an alternative date or a refund of amounts paid to us for that tour.

Guests are responsible for arriving at the agreed meeting point on time, holding valid entry documents, and following the guide's safety instructions.

Some experiences involve technology demonstrations, vehicles, markets and outdoor activity. Tell us in advance about accessibility needs, medical conditions or requirements for children.

Guides may adjust the route or stop order for weather, safety, traffic, venue closures or official restrictions.

We take reasonable care in planning and delivering tours. To the extent permitted by law, we are not liable for losses caused by events outside our control, including third-party service failures, transport delays, venue closures, weather or government restrictions.

Nothing in these terms limits liability that cannot legally be excluded.

The text, layout, design and original images on this site are owned by Larog Travel or used with permission. You may not reproduce substantial parts for commercial use without written consent.

Third-party photographs remain the property of their credited owners.

Guides may take photographs during a tour for documentation or promotional use. If you prefer not to appear in published images, tell your guide at the start of the tour and we will respect your request.

Technology experiences depend on live operations. If a stop is unavailable, we will substitute a comparable experience where possible and tell you before or during the tour.

These terms are governed by the laws of the People's Republic of China. Disputes will first be addressed through good-faith discussion with our team.

We may update these terms from time to time. The version posted on this page applies to new bookings from the date it is published.

Questions about these terms can be sent to [email protected]. You can also reach us on WhatsApp at +86 133 801516 25.