Privacy Policy

Larog Travel respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and the choices you have.

This policy applies to this website and to enquiries, bookings and tour communications handled by our team.

We collect information you provide directly: your name, email address, phone or WhatsApp number, group size, travel dates, tour preferences and any message you send us.

When you book, we may also collect booking details such as the selected tour, price, guest names and special requirements. Payment card details are entered directly into our payment provider and are not stored on our servers.

We automatically collect limited technical information such as browser type, device type, approximate location and pages visited, used to keep the site working and understand aggregate traffic.

We use your information to respond to enquiries, confirm and deliver tours, arrange meeting points and transport, process payments, provide customer support, and meet legal or accounting obligations.

With your consent, we may send occasional updates about new tours or practical Shenzhen travel information. You can opt out at any time.

If you contact us through a connected business email account, messages are processed through Google's Gmail service. We use it only to read and reply to your enquiry and to keep a record of the booking conversation.

We do not use connected email access to read unrelated personal messages, and we do not sell data obtained through connected services.

Online payments are processed by third-party payment providers such as Stripe. Your card details are submitted directly to the provider and are subject to its privacy and security terms.

We receive confirmation that a payment succeeded, together with limited billing details such as the last four digits of the card, amount and currency.

We share only what is necessary to deliver your tour: for example, a guide may receive your name, group size, meeting point and contact number. Payment providers receive the information needed to process a transaction.

We do not sell personal information. We may disclose information where required by law or to protect the safety of guests, guides or the public.

We use access controls, encrypted connections and reputable service providers to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain booking and enquiry records only as long as needed for operational, accounting and legal purposes.

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain processing.

To make a request, email [email protected]. We may need to verify your identity before responding.

The site uses essential cookies and similar technologies to remember preferences and keep core features working. Analytics cookies, where used, help us understand aggregate traffic and improve pages.

You can control cookies through your browser settings. Blocking essential cookies may affect site functionality.

Our site links to third-party services such as payment providers, review platforms and messaging apps. Their privacy practices are governed by their own policies, which we encourage you to review.

Our services are intended for adults. We do not knowingly collect personal information from children under 13. Booking details for children are provided by a parent or guardian.

We may update this policy to reflect changes in our services or legal requirements. The updated version will be posted on this page with a revised date.

Questions about this policy can be sent to [email protected]. You can also reach us on WhatsApp at +86 133 801516 25.